1. Information We Collect
We may collect personal information including: Name, email address, phone number, billing and shipping address, order and purchase information, payment-related information, account information, messages or enquiries you send us, marketing preferences, and website usage or device information, including cookies and similar technologies.
2. How We Use Your Information
We may use your personal information to: Process and fulfil orders, arrange delivery or collection, provide customer support, respond to enquiries and feedback, manage vendor or collaboration applications, communicate important service information, send marketing communications where permitted, improve our website and customer experience, prevent fraud, maintain website security, and comply with legal or regulatory requirements.
3. Cookies & Website Analytics
Our website may use cookies and similar technologies to help the site function properly, understand how visitors use it, remember preferences, and improve the overall experience. Some cookies may also be used for analytics or marketing purposes, subject to your preferences and applicable law. You can manage cookie preferences through your browser settings or the cookie controls available on our website.
4. How We Share Information
We may share personal information with trusted third parties where necessary to operate our business, including website and e-commerce providers, payment providers, delivery partners, marketing and analytics services, technology providers, professional advisers, or authorities where required by law. We do not sell your personal information.
5. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including contractual, accounting, legal, and regulatory obligations.
6. How We Protect Your Information
We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. While no online system can be completely secure, we take reasonable steps to safeguard the information entrusted to us.
7. Third-Party Links
Our website may contain links to third-party websites or services. Plenti is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
8. Marketing Communications
If you choose to receive news, offers, or updates from Plenti, you may unsubscribe at any time using the unsubscribe option provided in our communications or by contacting us directly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or applicable legal requirements. The latest version will always be available on this page, together with the date it was last updated.
10. Contact Us
If you have questions about this Privacy Policy, how your personal information is handled, or would like to exercise your privacy rights, please contact: Plenti: shop@plentigrocer.com
11. Your Rights
Depending on applicable law, you may have the right to: Request access to your personal information, request correction of inaccurate information, request deletion or restriction of certain information, object to certain uses of your data, withdraw consent where applicable, request data transfer where available, or make a complaint regarding the handling of your personal information. To exercise any of these rights, please contact us using the details below.