Orders & Payment
All orders are subject to product availability and payment confirmation. Prices displayed on our website are in Thai Baht (THB), unless otherwise stated. We reserve the right to correct pricing or product information where an error has occurred. If a correction affects an order you have already placed, our team will contact you before proceeding.
Receiving Your Order
Please check your order when it arrives. If an item is damaged, incorrect, incomplete, or different from what you ordered, please contact us as soon as possible and include your order number, a description of the issue, and photos of the product and packaging where relevant. Our team will review the issue and help arrange an appropriate solution.
Returns & Refunds
We want you to be happy with your Plenti purchase. If you believe an item is damaged, defective, incorrect, or otherwise eligible for return, please contact our team at : shop@plentigrocer.com within 3 days of receiving your order. Approved return items should generally be unused, in their original condition and packaging, and accompanied by proof of purchase. Some products may not be eligible for return for hygiene, safety, freshness, personalisation, or other product-specific reasons. This may include perishable food and beverages, opened food products, opened personal-care or hygiene products, customised items, gift cards, or sale and clearance items where stated. Your statutory consumer rights remain unaffected.
Shipping & Delivery
Shipping fees and available delivery options will be shown during checkout or confirmed with you before your order is dispatched. Delivery times may vary depending on your location, product availability, courier service, and order volume. Once your order has been handed to the delivery provider, we will share tracking or delivery information where available. You may also choose to collect your order from Plenti at EKM6. Our team will contact you when your order is ready for collection. Please wait for confirmation before visiting the store.
Refunds
Once an approved return has been received and reviewed, we will notify you of the outcome. Approved refunds will be returned using the original payment method where possible. Processing times may vary depending on your bank or payment provider. Shipping charges may be non-refundable unless the return is due to an incorrect, damaged, or defective product supplied by Plenti.
Product Information
We make every effort to present product descriptions, images, prices, ingredients, dimensions, and other information as accurately as possible. However, colours, packaging, ingredients, or product details may occasionally change depending on the manufacturer or supplier. Where relevant, please review the product packaging and information provided by the manufacturer before use.
Exchanges
If you would like to exchange an eligible item, please contact our team first. Exchanges are subject to approval and product availability.
Events, Workshops & Experiences
Bookings for Plenti events, workshops, or experiences may have their own cancellation, rescheduling, and refund conditions. Any specific terms will be communicated at the time of booking and will take priority over the general return policy above.
Website Use
Content on this website, including text, photography, graphics, branding, and other materials, belongs to Plenti or is used with permission. It may not be reproduced or used commercially without prior permission. You agree not to misuse the website, interfere with its operation, or use it for unlawful purposes.
Changes to These Terms
We may update these terms from time to time to reflect changes to our services, policies, or applicable requirements. The latest version will always be published on this page.
Questions?
If you have questions about an order, delivery, return, refund, or these terms, please contact our team. Plenti Contact us at: shop@plentigrocer.com +66 653-939-969